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Accessibility Statement

Last Updated: July 1, 2026

Our Commitment

RescueHero Restoration is committed to ensuring that callrescuehero.com is accessible to people with disabilities, including visitors who use screen readers, keyboard-only navigation, voice input, magnification tools, or other assistive technologies. We work continuously to improve the user experience for everyone who visits this site. Accessibility is not an afterthought here. When a family is dealing with water damage, a fire, or mold, every person who needs help should be able to reach us easily, regardless of how they navigate the web.

Standards We Aim For

This site targets WCAG 2.1 Level AA compliance. WCAG 2.1 (Web Content Accessibility Guidelines, version 2.1) is the standard published by the W3C and referenced in ADA-related web accessibility enforcement actions. You can review the full guidelines at www.w3.org/TR/WCAG21/.

WCAG 2.2 was finalized in October 2023. We are monitoring the adoption curve and plan to move to WCAG 2.2 AA as the site evolves and as the tools we build on provide verified support.

Known Limitations

We are not currently aware of any significant accessibility barriers on callrescuehero.com, but we welcome feedback from users who encounter difficulty. The Google Maps iframe embedded on our contact page is provided by a third party (Google). Its accessibility behavior is governed by Google’s implementation, not ours. We provide complete address, phone, and email information in text form on the same page as an alternative to the map.

Alternative Access

If you are unable to access content on callrescuehero.com due to a disability-related barrier, we are happy to help directly:

We can provide any information available on this website in an alternative format, verbally over the phone or in writing via email, upon request. The 24/7 phone availability means you can reach a real person at any hour, not just during business hours.

We Welcome Your Feedback

If you encounter an accessibility barrier on callrescuehero.com, please let us know. Your feedback helps us find and fix issues we may not be aware of.

We aim to respond to accessibility feedback within 2 business days. All reports are reviewed and we work to address identified barriers as quickly as practicable. Homeowners with disabilities need access to emergency restoration services as much as anyone else, and we take that seriously. You can also contact us through our website form.

Technical Specifications

The content and functionality of callrescuehero.com depends on the following technologies:

  • HTML5
  • CSS (Tailwind CSS via CDN)
  • JavaScript (ES6+, vanilla)
  • PHP (server-side templating)

The site is developed and tested in current versions of Chrome, Firefox, Safari, and Edge. Keyboard navigation is tested manually during development. Screen reader testing has been conducted with VoiceOver (macOS and iOS). Additional assistive technology testing is planned as part of ongoing site maintenance.

How We Assess Accessibility

  1. Developer self-evaluation: Key pages are reviewed against WCAG 2.1 AA criteria during the build process, including color contrast ratios, image alt text, form label associations, and keyboard tab order.
  2. Automated scanning: Google Lighthouse accessibility audits and the axe DevTools browser extension are used during development to flag common issues.
  3. Periodic reviews: We plan to conduct accessibility reviews whenever significant site changes are made, using automated tools and manual keyboard and screen reader testing.
  4. No formal third-party audit at launch: A formal third-party accessibility audit has not been commissioned for the initial launch. We plan to schedule one within the first 12 months of operation.

Formal Complaints

If you believe you have experienced discrimination based on disability in connection with this website and our response to your concern has not resolved the issue, you may file a complaint with the U.S. Department of Justice, which enforces the Americans with Disabilities Act as it applies to websites open to the public.

ADA information: ada.gov
ADA complaint form: www.ada.gov/file-a-complaint/

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