Portland & Vancouver Metro · IICRC-Certified Restoration
From First Call to Fully Restored: What to Expect
Most homeowners have never faced a major loss. We built our process so you always know what is happening, what is next, and what it will cost.
How It Works
How Our Restoration Process Works
Most people who call a restoration company have never had to do it before. A kitchen fire, a burst pipe, a sewage backup, these are not normal events. We designed this process around that reality. You should never have to wonder what just happened, what comes next, or what this is going to cost you. Here is every step, in plain language.
24/7 live answer
Step 1
Call Us. We’re On-Site in 90 Minutes.
When you call (360) 300-4111, a real person answers. No voicemail, no callback queue, no automated menu to fight through. We are available 24 hours a day, 7 days a week, including holidays, because water damage does not observe business hours.
Immediate Dispatch
The moment you call, dispatch begins. Our 90-minute on-site response covers our full four-county service area: Clark, Multnomah, Washington, and Clackamas.
Crew Introduction on Arrival
When we arrive, our crew introduces themselves, shows ID, and does a safety walk with you before any equipment comes in. We explain what we see in plain language before we start anything.
Thermal imaging + moisture meters
Step 2
We Assess the Damage and Stop It From Spreading
Before equipment starts running, we assess. We use moisture meters and thermal imaging cameras to map exactly how far the damage has traveled. Water inside walls, beneath floors, and in ceiling cavities does not announce itself visually. We find it, all of it, before we start the drying process.
Full Damage Map
We explain what we find in plain English. You will know the damage category, what it means for your home, and what the mitigation plan involves before we begin.
Mitigation Starts Same Visit
For water damage: standing water extraction, commercial air movers and dehumidifiers placed immediately, and antimicrobial treatment where needed to prevent mold growth.
Have a loss right now?
Call us. We’ll be on-site in 90 minutes.
We bill your carrier directly
Step 3
We Handle Your Insurance Claim
We prepare your estimate in the format your adjuster needs: line-item documentation, moisture logs, equipment records, and full photo documentation. We communicate directly with your insurance company so you never have to play phone-tag between us and your carrier.
Direct Billing
We bill your insurance directly. Your out-of-pocket cost on a covered loss is typically just your deductible. You focus on your family; we deal with the paperwork.
Built From Hour One
If your carrier questions any part of the damage assessment, we have the documentation to back it up. We build the claim file from the first hour on site, not after the fact.
Pre-loss condition, guaranteed
Step 4
We Restore Your Home, Start to Finish
Once the structure is dry and the claim is approved, reconstruction begins. We do not hand the rebuild off to a separate contractor. Our crew handles it: drywall, insulation, flooring, paint, trim, cabinetry if needed. We bring the home back to pre-loss condition.
One Crew, Mitigation to Rebuild
Because RescueHero comes from Paliy Construction, we have been doing this kind of work since 2003. We know what pre-loss condition means structurally, not just visually.
Done When It’s Right
When we pack up and drive off, your home should be indistinguishable from the day before the loss. We do not close a project until it meets that standard.
What Makes Our Process Different
One crew, not a relay race. We handle mitigation and reconstruction with the same team. You are not handed off between a drying company and a rebuild company that have never met each other and do not share documentation. One point of contact, one accountable team.
Insurance-first documentation from hour one. From the moment we walk in, we are building your claim file. Every reading, photo, and log is formatted for your adjuster. We do not reconstruct documentation after the fact, because doing so creates gaps that adjusters notice.
You are never left guessing. We give you a status update at every transition point. When mitigation is complete, we tell you. When drying targets are hit, we tell you. When reconstruction is ready to start, we tell you. You should never have to chase your restoration company for information about your own home.
Licensed, Bonded & Insured
Fully licensed in Oregon & Washington (WA #PALIYCL840CR · OR CCB #178996), with full insurance for your peace of mind.
IICRC Certified
Our technicians are trained and certified to IICRC industry standards for water, fire and mold restoration.
Workmanship You Can Trust
We don’t leave until it’s done right, restored to pre-loss condition or better.
Process FAQs
Common Questions About Our Restoration Process
How long does the full restoration process take?
Do I have to be home during the restoration work?
What if my insurance company denies part of the claim?
Ready to start? We’re available 24/7.
One call starts the rescue. We’ll be on the way, and we’ll handle your insurance from here.
Get Help Now
Tell Us What Happened
Tell us what happened and we’ll call you right back. For an active emergency, please call or text (360) 300-4111, we answer 24/7.