Commercial Restoration · Multi-Family & HOA
Apartments, Condos or HOA Damage? Portland & Vancouver Crews Are Ready
Multi-family losses cross unit lines and displace residents fast. We coordinate the logistics so your building stays as operational as possible.
Built for Buildings With Multiple Stakeholders
4-Hour Commercial Dispatch
The Multi-Family Difference
Multi-Family Losses Are Operationally Different, and Require a Different Response
A loss in a multi-family building affects multiple residents, multiple parties with separate insurance policies, and a governing body with fiduciary obligations. The restoration process has to account for all of that, not just the wet drywall.
Water Doesn’t Respect Unit Lines
A single supply-line failure can saturate ceiling assemblies and shared walls across two or three floors before anyone notices. RescueHero deploys for the full scope on arrival, not in phases determined by scheduling convenience.
CC&R Compliance and Fiduciary Documentation
Our scope-of-loss package is organized by unit and by common element so the board can apply the correct insurance coverage, HO-6 individual policies versus the master policy, without reconstructing the record themselves.
Keeping the Building Partially Operational
In a 40-unit building, a loss in 8 units does not shut down the whole property. We stage work to keep unaffected units accessible at all times and minimize disruption in common corridors.
Multi-Unit Coordination
Multi-Unit Restoration Done Right
The association or property manager receives a daily tracking report, which units accessed, work completed, current moisture status, without fielding individual questions from every affected resident.
Per-Unit Access Coordination
RescueHero contacts affected tenants, coordinates entry windows around their schedules, and tracks unit-by-unit access and drying status. You are not knocking on every door.
Tenant Communication Support
We provide the association with a one-page written status update to distribute to residents: scope of work, affected units, expected timeline, and what adjacent residents should watch for.
Board-Ready Documentation
Moisture mapping, psychrometric logs from the full drying period, before/after photos by zone, and line-item invoicing structured to support both the master policy adjuster and individual HO-6 claimants simultaneously. See our insurance documentation process for detail.
Why RescueHero
Built for Buildings With Multiple Stakeholders
Multi-unit logistics, fiduciary-grade documentation, and 4-hour commercial dispatch, so boards and managers can focus on the community, not the claim.
4-Hour Commercial Dispatch
Priority Response Plan clients dispatch first. Documented SLA, not a preference, because tenant displacement costs start the moment the water does.
Board-Ready Documentation Package
Scope organized by unit and common element. Supports the master policy and individual HO-6 claims simultaneously without the board dividing the invoice.
IICRC-Certified for Commercial Scale
WA #PALIYCL840CR · OR CCB #178996. Full containment, HEPA scrubbing, and multi-zone drying capacity for large-building losses.
Single Point of Contact for All Stakeholders
One named coordinator handles the association, individual owners, and the adjuster, no matter how many stakeholders are on your side.
How It Works
Three Steps to Your Home Restored
A clear, calm process from your first call through the final repair.
Call & Rapid Response
Call (360) 300-4111 any time. We dispatch a crew and arrive on-site in 90 minutes or less to assess the damage and stop it from spreading.
Mitigate & Dry
We stop the source, extract water, and set up industrial drying to prevent mold and further loss, documenting everything for your claim.
Restore & Rebuild
From repairs to full reconstruction, we return your home to pre-loss condition and handle your insurance claim from start to finish.
Licensed, Bonded & Insured
Fully licensed in Oregon & Washington (WA #PALIYCL840CR · OR CCB #178996), with full insurance for your peace of mind.
IICRC Certified
Our technicians are trained and certified to IICRC industry standards for water, fire and mold restoration.
Workmanship You Can Trust
We don’t leave until it’s done right, restored to pre-loss condition or better.
Built on Trust
Two Decades of 5-Star Craftsmanship
RescueHero is the restoration arm of the Paliy family’s construction company, rated 5.0 on HomeAdvisor and ranked in the top 4% of Washington contractors by BuildZoom. The same proven team and standards, now restoring homes and businesses after disaster.
“The work was done efficiently and professionally, with very good communication.”
“Great work! Fast, clean, customer friendly!”
“Art and David were extremely professional and answered all my questions while installing our new floors.”
Verified reviews of the Paliy family’s construction & remodeling work (BuildZoom). Restoration reviews coming as RescueHero launches.
Questions & Answers
Questions From Apartment Owners and HOA Boards
Who coordinates access to individual units?
How do you document losses that span common elements and individual units?
Can restoration work happen while the building remains partially occupied?
Do you work with community managers and HOA management companies?
Multi-Family Losses Move Fast. A Pre-Loss Walkthrough Means We’re Ready Before You Need Us.
Call now for an active loss, or schedule a walkthrough to get ahead of the next one.
Get Help Now
Tell Us What Happened
Tell us what happened and we’ll call you right back. For an active emergency, please call or text (360) 300-4111, we answer 24/7.