Commercial Restoration · Property Management Division
Property Damage Call? Portland & Vancouver Managers Can Count on Us
One number that answers at 2 a.m., a crew that already knows your building, and documentation your adjuster will accept, that is the Priority Response Plan.
Priority Response Plan
What Property Managers Actually Need
Three Problems We Solve Before They Cost You
Most restoration problems for property managers are not the water itself, they are the operational and liability consequences that follow: the 2 a.m. call with no vendor, displaced tenants, and documentation that stalls the adjuster for months.
A Live Decision-Maker at 2 a.m.
Our emergency line reaches a live person every hour of every day, not an answering service. Priority Response Plan clients are dispatched before the general queue, because four hours of unmitigated water compounds into days of additional scope.
Tenant Displacement Protection
Fast mitigation protects your occupancy rate. A slow-responded loss with poor documentation becomes a habitability dispute, the cost difference between those two outcomes is not small.
Adjuster-Ready Documentation
We deliver Xactimate-compatible scope, moisture mapping with psychrometric logs, and before/after photos organized by zone. If the adjuster has questions, they call us, not you.
The RescueHero Priority Response Plan
What Working With RescueHero Looks Like
The Priority Response Plan is a proactive, documented agreement for property managers who want a vetted restoration vendor ready before the emergency happens. Enrollment is free.
Pre-Loss Walkthrough
We map shut-offs, access points, plumbing age, and known risk areas for every property in your portfolio. BOMA and NAA vendor pre-qualification guidelines recommend exactly this kind of documentation, we have structured the process to meet that standard.
Priority Dispatch, You Are Never in the General Queue
The commercial on-site SLA is 4 hours or faster, documented in writing. When two commercial calls come in simultaneously, the Plan client dispatches first. That is the operational guarantee, not a preference.
Per-Unit Access Coordination
RescueHero contacts affected tenants, schedules entry windows, and tracks which units have been accessed and dried. You receive a daily status update. You are not knocking on every door.
One Point of Contact Through the Entire Claim
One named coordinator from first call to final scope submission. No phone-tag between a mitigation company and a separate reconstruction company. No mid-project handoffs. One team, one claim.
Why RescueHero
Property Managers Get a Different Level of Service
Pre-loss documentation, priority dispatch, and board-ready claims handling, built for portfolios, not one-off homeowners.
4-Hour Dispatch, In Writing
Priority Response Plan clients go first. The SLA is documented, not a preference, a guarantee.
Xactimate-Ready Every Time
Scope, moisture maps, psychrometric logs, before/after photos, in the format adjusters expect, delivered directly.
IICRC-Certified Commercial Crews
WA #PALIYCL840CR · OR CCB #178996. Scaled industrial equipment for multi-unit and multi-floor losses.
One Named Coordinator
Handles the adjuster, manages the crew, tracks every unit, and sends your daily update. You call one number.
How It Works
Three Steps to Your Home Restored
A clear, calm process from your first call through the final repair.
Call & Rapid Response
Call (360) 300-4111 any time. We dispatch a crew and arrive on-site in 90 minutes or less to assess the damage and stop it from spreading.
Mitigate & Dry
We stop the source, extract water, and set up industrial drying to prevent mold and further loss, documenting everything for your claim.
Restore & Rebuild
From repairs to full reconstruction, we return your home to pre-loss condition and handle your insurance claim from start to finish.
Licensed, Bonded & Insured
Fully licensed in Oregon & Washington (WA #PALIYCL840CR · OR CCB #178996), with full insurance for your peace of mind.
IICRC Certified
Our technicians are trained and certified to IICRC industry standards for water, fire and mold restoration.
Workmanship You Can Trust
We don’t leave until it’s done right, restored to pre-loss condition or better.
Built on Trust
Two Decades of 5-Star Craftsmanship
RescueHero is the restoration arm of the Paliy family’s construction company, rated 5.0 on HomeAdvisor and ranked in the top 4% of Washington contractors by BuildZoom. The same proven team and standards, now restoring homes and businesses after disaster.
“The work was done efficiently and professionally, with very good communication.”
“Great work! Fast, clean, customer friendly!”
“Art and David were extremely professional and answered all my questions while installing our new floors.”
Verified reviews of the Paliy family’s construction & remodeling work (BuildZoom). Restoration reviews coming as RescueHero launches.
Questions & Answers
Questions From Property Managers
How do we enroll in the Priority Response Plan?
Can you handle a loss that spans multiple units simultaneously?
What documentation do you provide for the insurance adjuster?
Are your technicians IICRC-certified for commercial properties?
Property Managers in Portland and Vancouver Trust RescueHero Before the Emergency Happens.
Schedule a pre-loss walkthrough today, or call immediately if you have a loss in progress.
Get Help Now
Tell Us What Happened
Tell us what happened and we’ll call you right back. For an active emergency, please call or text (360) 300-4111, we answer 24/7.